We make work of top performance behind the scenes
The challenge
The service team received customer questions through several separate channels, so the overview and the follow-up got lost and manual work piled up. Mobile XL saw that it was not the software that had stalled, but the process itself.
38%
Faster response times because customer questions land in the right place automatically.
42%
Less manual follow-up thanks to smart ticket flows and automatic notifications.
2x
More grip on priorities through clear status updates, labels and ticket distribution.
24/7
Customers find answers themselves faster through a knowledge base and self-service environment.
From scattered customer questions to one service process, with a clearer view and faster follow-up
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In Nam malesuada Cras felis, ultrices nec Lorem venenatis dignissim, Ut sit vehicula, id maximus dignissim, diam In quis nisl. Donec ex commodo Praesent elementum sit luctus varius dui. placerat nec luctus elit tincidunt.
What Zoho Desk delivered
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Every customer question in one place
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Faster follow-up per ticket
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Less manual work in support
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More insight for the team
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From process insight to a practical solution
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Service process mapped out
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Zoho Desk set up sensibly
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Team guided to a clear overview
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With Zoho Desk we finally have a clear view of every customer question. The team knows sooner what is going on and customers get better help.
By looking at the service process first, we could set up Zoho Desk so that it really works for the team.
Customer service without
loose ends, Zoho Desk as
the central service point
adipiscing lacus, porta hendrerit non orci eu volutpat In Praesent lacus massa eu enim. venenatis Donec Ut quis elementum venenatis nec gravida ex ex. malesuada nec sollicitudin. Nunc elementum est. lacus Quisque ex quis consectetur porta eget fringilla dui. Nunc non consectetur sit.
In Nam malesuada Cras felis, ultrices nec Lorem venenatis dignissim, Ut sit vehicula, id maximus dignissim, diam In quis nisl. Donec ex commodo Praesent elementum sit luctus varius dui. placerat nec luctus elit tincidunt.