Customer Success Manager

About the company

Mobile XL is a software consultancy in a growth phase. As a Benelux partner of Zoho and Creatio, two of the largest software developers, we have a great future ahead of us. With our business applications every organisation is a potential client, and more and more mid-sized and large organisations use our solutions.

We are a young organisation with a great deal of experience inside the company. We offer opportunities to people who want to learn and grow and are ready to take on a challenge.

Everyone here has plenty of freedom, with the responsibility that comes with it. We are going to grow and we are looking for talent that wants to grow with us.

About the role

Do you want to help clients improve their processes and work in a dynamic, growing team? As a customer success manager you are the consultant who adds value to our clients’ ambitions to innovate and grow. Experience with finance, logistics, customer support, sales or marketing processes is a plus.

As a customer success manager you are in touch with new and existing clients every day. You bring ideas and initiative to complex situations, both within our team and towards the client. You get energy from work such as:

• Analysing and improving business processes and translating them into software solutions

• Spotting opportunities for clients

• Demonstrating the software solutions

• Configuring and implementing the software solutions

• Working with and guiding colleagues on projects

Requirements

What we ask

We are looking for someone with strong communication skills.

You also meet the following requirements:

• A completed degree at university or university of applied sciences level, or the ability to work at that level

• Affinity with or a background in IT, process management or business consultancy

• Socially and communicatively skilled

• Independent, proactive and with an excellent work ethic

• At least 4 years of relevant work experience, preferably gained in innovative organisations

• Affinity with software and the ability to think in business processes

• Proactive and solution minded

• Knowledge of applications such as Salesforce, HubSpot, ActiveCampaign, Exact Online / Globe or AFAS is a plus

Benefits

What we offer

• A salary that fits the role and your experience

• A good pension plan

• Personal development and room to grow

• A varied, challenging role with plenty of responsibility of your own, in an informal atmosphere at a fast growing organisation

• The option to work from home flexibly, in consultation

• A really good team where you will feel at home quickly